Posts tagged #four agreements

Why NOTHING is ever personal - Let's build up that armor!

“This is the worst F@$k!ng support I have ever received! Escalate NOW!!! I want to speak to your manager!!!”

 

UGH. Highly reactive customers are the WORST!!! After a year and a half of working in support, I’ve had to develop a sort of emotional armor whenever customers get really out of hand. Luckily, most of my customers are civil and I’ve learned ways to calm them down (i.e. talk more slowly and softly); however, I occasionally get a call where I have to literally walk off the anger and frustration afterward. I may even request a hug from one of my friends/coworkers to absorb the negative shock (LOL, professional I know…).